Common Questions

Please see below for a list of common questions. Can't find what you're looking for? Contact us

Important lockdown delivery message

With the spread of Coronavirus (COVID-19), we are all facing a very unusual set of circumstances. Our primary concern is the well being of homeowners and our colleagues delivering to or collecting from you.

In order to implement contact-free delivery, we are making the following changes to our service;

IN ‘LOCAL LOCKDOWN’ AREAS

The Government policy currently allows local authorities to determine if their Administrative Area/Council has any restrictions in place such as a full local lockdown or visitation restrictions. This is very difficult to manage as there can be multiple local authorities in any given postcode.

We are unable to micro manage local lockdowns to the street level. And have undertaken the decision to manage such affected areas to the “District Level" of a postcode. For example,the first alphabetic and numeric part of the postcode e.g. SW5, AB15, MK14.

When a local authority goes into lockdown, we will lockdown all the ‘district postcode’ for that given authority. Even if the other authorities for that district postcode may not be under lockdown, to ensure the safety of all we encounter.

We will be immediately reduced to a front door delivery for the duration.

Our delivery team on arrival will ring your doorbell. Items will only be delivered to / collected from the Front Door of the entrance to the house, or the ground-floor communal area to your flat. Our delivery service agents will self-sign to complete your order and take a photo of the items and a signature will not be required. Items without packaging will not be collected (if applicable). Packaging removal and packaging disposal services will not be available (if applicable).

GENERAL AREAS

‘ROOM OF CHOICE’ DELIVERIES

Our delivery service agents on arrival will ring your doorbell. Items will be delivered directly to / collected from the ‘Room of Choice’ of your house, or flat. Please respect the 2-metre guidance. Once all items are placed in ‘Room of choice’ they will take a photo of items. Our delivery service agents will self-sign to complete your order and take a photo of the items and a signature will not be required. Items without packaging will not be collected (if applicable). Additional services like Packaging Removal and Packaging Disposal services will not be available (if applicable). Ensuring minimum time at the dwelling and contact free as possible.

We would like to thank you for your patience and your support during this uncertain and unprecedented time. The situation is constantly changing, and we would like to reassure you we are doing everything we can to provide the best service possible.

Covid 19

Our manufacturing partner here in the UK have created safe social distancing measures in their production units to ensure staff safety. This has increased our delivery times, orders are currently taking 11 weeks to manufacture and deliver.

Thank you for your patience and understanding at this time. 

Kind regards,
All the team here at
The Branded Furniture Co.

Discount Codes

Our discount codes are applied during the checkout stage as you place your order. If you have not received your code, please check your email junk folder.

How will my furniture be delivered?

NOTE : Please see the Lockdown delivery message for up to date restrictions.

Your furniture will be delivered by a ‘White Glove’ delivery service and is free of charge for orders over £500, the delivery cost for orders under £500 is just £20. The delivery team will be respectful to you and your property and will unpack your furniture and place in the room of your choice. They will also remove all packaging from your home if you require. Please note, that delivery to the 3rd floor and above can only be carried out if a working lift is available.

How soon will I get my delivery?

Due to social distancing safe practices, a large influx of orders at our manufacturing partner and a UK wide shortage of foam, your new sofa will be with you in 11 weeks. We ask for your patience and understanding at this time while we get back up to full speed.

Delivery Date Information :-

Orders placed from 5pm on 9th September to 4th October = 17 / 18 Weeks

Orders placed from 5th October 2020 to 13th January 2021 = 14 / 15 Weeks

Orders placed from 14th January 2021= 11 Weeks

How do I apply for Interest Free Finance?

When you have made your selection, add the items you wish to purchase to your basket. When you reach checkout select the best finance option for you and choose ‘Pay with Duologi’. The quick application form takes no more than a couple of minutes to complete and then you will receive an instant decision.

The address you supply in your application is the address we will deliver to and this delivery address cannot be changed or differ from the application address.

Does the furniture come with any guarantee?

We are confident with the quality of our British made furniture, so all our sofas, armchairs, footstools and beds come with a 10 year structural frame guarantee.

My order has arrived damaged

If your order arrives damaged please email support@thebrandedfurnitureco.com with the original order number and photographs of the damage, our customer care team will work with you to resolve the problem.

Returns

Product returns can be requested up to 14 days after the day you receive your order, please email support@thebrandedfurnitureco.com with the original order number and the reason for the return, please note there is a collection cost of £100, this will be deducted from your refund. Once items have reached our warehouse and been checked by our team, please allow up to 10 working days for your refund to be processed. For more information please see our Terms & Conditions.

Can an order be cancelled?

Please email us at support@thebrandedfurnitureco.com within 14 days of placing your order on this website and we can cancel the manufacture of the furniture and issue you a full refund.

Can I speak to someone on the telephone?

Yes, someone is always available to speak to you between 9am and 5pm on weekdays. Our number is 0330 0947512. 

Can I get fabric swatch samples?

Yes you can, please click ‘swatches’ found on the top navigation menu or the 3 line menu button on mobile, select up to 6 fabrics and we will arrange for your Orla Kiely swatch samples to be sent to you.

Why should I create an account?

Even if you have not placed an order yet creating an account means we can keep you informed with exciting information about new product launches and special offers.

Can I set up a trade account?

Once proof of your company and professional activity has been confirmed a trade account will be provided. Please contact enquiries@thebrandedfurnitureco.com for more information.

Contact details for Duologi Finance

If you have any questions relating to your 0% furniture financing agreement, call Duologi on 0345 521 1881 or email customers@duologi.com