Common Questions

Please see below for a list of common questions. Can't find what you're looking for? Contact us

January 2020 Sale

From 26th December 2019 to 31st January 2020 we are offering 10% discount off your total order. This discount is applied in the checkout stage of your purchase when you add the discount code ORLA10

How will my furniture be delivered?

Your furniture will be delivered by a ‘White Glove’ delivery service and is free of charge for orders over £500, the delivery cost for orders under £500 is just £20. The delivery team will be respectful to you and your property and will unpack your furniture and place in the room of your choice. They will also remove all packaging from your home if you require. Please note, that delivery to the 3rd floor and above can only be carried out if a working lift is available.

Where do you deliver?

Delivery is available for mainland UK. We do not deliver to the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands or Northern Ireland.  If you live in one of these areas outside our delivery zone, please contact us with your postcode and we can direct you to a nearby retailer for you to make your purchase.

How soon will I get my delivery?

Your furniture is made specifically for you and takes approximately 6 to 8 weeks. The delivery company will contact you to arrange the date of delivery once your order is complete.

Does the furniture come with any guarantee?

We are confident with the quality of our British made furniture, so all our sofas, armchairs, footstools and beds come with a 10 year structural frame guarantee.

Returns

Product returns can be requested up to 14 days after the day you receive your order, please email support@thebrandedfurnitureco.com with the original order number and the reason for the return, please note there is a collection cost of £100, this will be deducted from your refund. Once items have reached our warehouse and been checked by our team, please allow up to 10 working days for your refund to be processed. For more information please see our Terms & Conditions.

My order has arrived damaged

If your order arrives damaged please email support@thebrandedfurnitureco.com with the original order number and photographs of the damage, our customer care team will work with you to resolve the problem.

Can an order be cancelled?

Please email us at support@thebrandedfurnitureco.com within 14 days of placing your order on this website and we can cancel the manufacture of the furniture and refund you.

Can I speak to someone on the telephone?

Yes, someone is always available to speak to you between 9am and 5pm on weekdays. Our number is 0330 0947512. 

Can I get fabric swatch samples?

Yes, please click the ‘swatches’ button on the top menu, select up to 6 fabrics and we will arrange for your Orla Kiely swatch samples to be sent to you free of charge.

Why should I create an account?

Even if you have not placed an order yet creating an account means we can keep you informed with exciting information about new product launches and special offers.

Can I set up a trade account?

Once proof of your company and professional activity has been confirmed a trade account will be provided. Please contact enquiries@thebrandedfurnitureco.com for more information.