Common Questions

Please see below for a list of common questions. Can't find what you're looking for? Contact us

Does the furniture come with any guarantee?

We are confident with the quality of our British made furniture, so all our sofas, armchairs, footstools and beds come with a 10 year structural frame guarantee.

My order has arrived damaged

If your order arrives damaged please email enquiries@thebrandedfurnitureco.com with the original order number and photographs of the damage, our customer care team will work with you to resolve the problem.

Returns

Product returns can be requested up to 14 days after the day you receive your order, please email enquiries@thebrandedfurnitureco.com with the original order number and the reason for the return, please note there is a collection cost of £100 which will be deducted from your refund. Once items have reached our warehouse and been checked by our team, please allow up to 10 working days for your refund to be processed. For more information please see our Terms & Conditions.

How can I get in touch?

You can contact us using the enquiry form on our contact page.

Can I set up a trade account?

Once proof of your company and professional activity has been confirmed a trade account will be provided. Please contact enquiries@thebrandedfurnitureco.com for more information.