Common Questions

Please see below for a list of common questions. Can't find what you're looking for? Contact us

Discount Codes

Our signup 5% discount code is applied during the checkout stage as you place your order. If you have not received your code, please check your email junk folder.

How will my furniture be delivered?

NOTE : Please let the delivery team know if you would like them to wear a mask. Hand sanitiser will be used regularly and on all digital equipment.

Your furniture will be delivered by a ‘White Glove’ delivery service and is free of charge for orders over £500, the delivery cost for orders under £500 is just £20. The delivery team will be respectful to you and your property and will unpack your furniture and place in the room of your choice. They will also remove all packaging from your home if you require. Please note, that delivery to the 3rd floor and above can only be carried out if a working lift is available.

Please make sure your furniture will physically fit in your home and through narrow hallways or doors, we offer advice on the ‘Will it fit ?’ section of the website. We do have to charge for orders that cannot be delivered so please check the dimensions carefully. You must provide a minimum of 48 hours notice should you not be able to take delivery on the agreed date and time, failure to do so may result in administration charges. Failure to respond to our delivery partner to arrange a convenient delivery day will also result in your order being cancelled and your refund will be less a £50 failed delivery fee. Every effort will be made to contact you before this occurs.

How soon will I get my delivery?

All our sofas and beds are handmade to order right here in Britain and we aim to manufacture them in approximately __DELIVERY__. Thank you for your patience and understanding.

For more information, please see our How Long Does It Take to Make & Deliver My Order? page.

Does the furniture come with any guarantee?

We are confident with the quality of our British made furniture, so all our sofas, armchairs, footstools and beds come with a 10 year structural frame guarantee.

My order has arrived damaged

If your order arrives damaged please email enquiries@thebrandedfurnitureco.com with the original order number and photographs of the damage, our customer care team will work with you to resolve the problem.

Returns

Product returns can be requested up to 14 days after the day you receive your order, please email enquiries@thebrandedfurnitureco.com with the original order number and the reason for the return, please note there is a collection cost of £100 which will be deducted from your refund. Once items have reached our warehouse and been checked by our team, please allow up to 10 working days for your refund to be processed. For more information please see our Terms & Conditions.

Can an order be cancelled?

Please email us at enquiries@thebrandedfurnitureco.com within 14 days of placing your order on this website and we can cancel the manufacture of the furniture and issue you a full refund.

How can I get in touch?

You can email us at enquiries@thebrandedfurnitureco.com using the enquiry form on our contact page.

Why should I create an account?

Even if you have not placed an order yet creating an account means we can keep you informed with exciting information about new product launches and special offers.

Can I set up a trade account?

Once proof of your company and professional activity has been confirmed a trade account will be provided. Please contact enquiries@thebrandedfurnitureco.com for more information.