Common Questions

Please see below for a list of common questions. Can't find what you're looking for? Contact us

Covid 19

Our manufacturing partner here in the UK have resumed production with social distancing measures. However, until we get back up to full speed, delivery times will be effected. Orders are currently taking 14 to 15 weeks to manufacture and deliver.

Thank you for your patience and understanding at this time. 

Kind regards,
All the team here at
The Branded Furniture Co.

Discount Codes

Our signup 10% discount code is applied during the checkout stage as you place your order. If you have not received your code, please check your email junk folder.

How will my furniture be delivered?

Your furniture will be delivered by a ‘White Glove’ delivery service and is free of charge for orders over £500, the delivery cost for orders under £500 is just £20. The delivery team will be respectful to you and your property and will unpack your furniture and place in the room of your choice. They will also remove all packaging from your home if you require. Please note, that delivery to the 3rd floor and above can only be carried out if a working lift is available.

How soon will I get my delivery?

Due to social distancing safe practices and a large influx of orders at our manufacturing partner, your new sofa will be with you in 14 to 15 weeks. We ask for your patience and understanding at this time while we get back up to full speed.

Delivery Date Information :-

Orders placed before 5pm on 9th September = 12 / 13 Weeks

Orders placed from 5pm on 9th September to 4th October = 17 / 18 Weeks

Orders placed from 5th October to 1st November = 14 / 15 Weeks

How do I apply for Interest Free Finance?

When you have made your selection, add the items you wish to purchase to your basket. When you reach checkout select the best finance option for you and choose ‘Pay with Duologi’. The quick application form takes no more than a couple of minutes to complete and then you will receive an instant decision.

The address you supply in your application is the address we will deliver to and this delivery address cannot be changed or differ from the application address.

Does the furniture come with any guarantee?

We are confident with the quality of our British made furniture, so all our sofas, armchairs, footstools and beds come with a 10 year structural frame guarantee.

My order has arrived damaged

If your order arrives damaged please email support@thebrandedfurnitureco.com with the original order number and photographs of the damage, our customer care team will work with you to resolve the problem.

Returns

Product returns can be requested up to 14 days after the day you receive your order, please email support@thebrandedfurnitureco.com with the original order number and the reason for the return, please note there is a collection cost of £100, this will be deducted from your refund. Once items have reached our warehouse and been checked by our team, please allow up to 10 working days for your refund to be processed. For more information please see our Terms & Conditions.

Can an order be cancelled?

Please email us at support@thebrandedfurnitureco.com within 14 days of placing your order on this website and we can cancel the manufacture of the furniture and issue you a full refund.

Can I speak to someone on the telephone?

Yes, someone is always available to speak to you between 9am and 5pm on weekdays. Our number is 0330 0947512. 

Can I get fabric swatch samples?

Yes you can, please click ‘swatches’ found on the top navigation menu or the 3 line menu button on mobile, select up to 6 fabrics and we will arrange for your Orla Kiely swatch samples to be sent to you.

Why should I create an account?

Even if you have not placed an order yet creating an account means we can keep you informed with exciting information about new product launches and special offers.

Can I set up a trade account?

Once proof of your company and professional activity has been confirmed a trade account will be provided. Please contact enquiries@thebrandedfurnitureco.com for more information.

Contact details for Duologi Finance

If you have any questions relating to your 0% furniture financing agreement, call Duologi on 0345 521 1881 or email customers@duologi.com