Common Questions

Please see below for a list of common questions. Can't find what you're looking for? Contact us

Covid 19

Great News! - Our manufacturing partner here in the UK have resumed production with social distancing measures. However, until we get back up to full speed, delivery times will be slightly effected. Please allow an extra 1 or 2 weeks on top of stated delivery times. If unsure of anything, please contact us.

Thank you for your patience and understanding at this time. 


Kind regards,
All the team here at

The Branded Furniture Co

Offers & Discount Codes

We are offering our Laurel and Fern models upholstered in a choice of 7 Eske fabrics available with a 20% price reduction as a special promotion. When you purchase these discounted items no additional discount codes will be able to be applied at the checkout.

How will my furniture be delivered?

Your furniture will be delivered by a ‘White Glove’ delivery service and is free of charge for orders over £500, the delivery cost for orders under £500 is just £20. The delivery team will be respectful to you and your property and will unpack your furniture and place in the room of your choice. They will also remove all packaging from your home if you require. Please note, that delivery to the 3rd floor and above can only be carried out if a working lift is available.

Where do you deliver?

Delivery is available for mainland UK. We do not deliver to the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands or Northern Ireland.

How soon will I get my delivery?

Our usual delivery time is 7 weeks however, due to social distancing safe practices at our manufacturing partner, deliveries will be an extra 1 or 2 weeks. We ask for your patience and understanding at this time while we get back up to full speed.

Does the furniture come with any guarantee?

We are confident with the quality of our British made furniture, so all our sofas, armchairs, footstools and beds come with a 10 year structural frame guarantee.

Returns

Product returns can be requested up to 14 days after the day you receive your order, please email support@thebrandedfurnitureco.com with the original order number and the reason for the return, please note there is a collection cost of £100, this will be deducted from your refund. Once items have reached our warehouse and been checked by our team, please allow up to 10 working days for your refund to be processed. For more information please see our Terms & Conditions.

My order has arrived damaged

If your order arrives damaged please email support@thebrandedfurnitureco.com with the original order number and photographs of the damage, our customer care team will work with you to resolve the problem.

Can an order be cancelled?

Please email us at support@thebrandedfurnitureco.com within 14 days of placing your order on this website and we can cancel the manufacture of the furniture and refund you.

Can I speak to someone on the telephone?

Yes, someone is always available to speak to you between 9am and 5pm on weekdays. Our number is 0330 0947512. 

Can I get fabric swatch samples?

Yes, please click the ‘swatches’ button on the top menu, select up to 6 fabrics and we will arrange for your Orla Kiely swatch samples to be sent to you free of charge.

Why should I create an account?

Even if you have not placed an order yet creating an account means we can keep you informed with exciting information about new product launches and special offers.

Can I set up a trade account?

Once proof of your company and professional activity has been confirmed a trade account will be provided. Please contact enquiries@thebrandedfurnitureco.com for more information.