Delivery & Returns


Delivery

Great News - Our manufacturing partner here in the UK have resumed production. Whilst social distancing is observed at the factory our lead times will be slightly effect. Plus expect an additional 2 to 3 weeks from stated lead times until we are back up to full speed. Thank you for your patience and understanding at this time.

We are pleased to offer free delivery on all orders over £500

Orders under £500 will have a £20 delivery charge added at checkout.

All our sofas and beds are handmade to order right here in Britain and we aim to manufacture and deliver them to you in 8 to 10 weeks. We only deliver to mainland UK addresses, we do not deliver to the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Northern Ireland or Eire. We do not currently deliver outside of the mainland UK. If you live outside the patterned area shown on the map please contact us and we can direct you to a nearby retailer for you to make your purchase. We deliver on weekdays between 7am and 6pm - we do not deliver at weekends or late evenings. Delivery of your new upholstery will be on a pre booked date within a 2-hour delivery window, arranged to suit you. Delivery to the 3rd floor and above can only be carried out if a working lift is available. Your order will be set it up in your room of choice and any packaging will be removed if required. Beds are provided with clear instructions as they require home assembly.

Please make sure your furniture will physically fit in your home and through narrow hallways or doors, we offer advice on the ‘Will it fit ?’ section of the website. We do have to charge for orders that cannot be delivered so please check the dimensions carefully. You must provide a minimum of 48 hours notice should you not be able to take delivery on the agreed date and time, failure to do so may result in administration charges.

Returns
You may return any unused goods in their original packaging or alternative packaging to the standard that the goods were received in, within 14 days of the date of delivery. Please note that it is your responsibility to take care of the products and ensure they are packaged and returned to us safely & in a saleable condition. Once we receive the goods, we will process your refund. The most cost-effective way to return goods is to use our courier. Please note, you will be required to cover the cost of the return carriage (even when original delivery may have been free of charge). This will be £100 and will be deducted from your refund. Please contact us to arrange collection. If the return is required as a result of our error or damage to the goods there is no collection charge. Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email support@thebrandedfurnitureco.com or telephone 0330 0947512 (local rate call).